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Re: Official Black-screen thread - We need your help!

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Are you willing to send your system to us? (Yes/No)

No

Is your system a laptop or desktop?

Laptop

If desktop, is it custom built, or manufactured?
If desktop, what is the make/model of your motherboard?

What is the make/model of your system? (COMPLETE model name required)

Alienware M11x R2

What is the model of your CPU?

Intel i7 U640 1.2Ghz

What is the make/model of your failing display(s)?

Any HD Ready (720p) display

If laptop, is your built-in display failing? (Yes/No)

No

What is your operating system?

Windows 7/8

Is it a 64-bit or 32-bit operating system?

64-bit

What display driver version do you have installed?

Intel HD Graphics 8.15.10.2858

 

What type of connection are you using? (HDMI, VGA, DP, DVI?)

HDMI

What happens that results in the blackscreen failure?

No display on any HD ready TV

 

Any/all information is valuable.

Thank you so very much for addressing this issue. I live in Pakistan and its difficult for me to send you guys my machine. Its been more than a year since I have been trying to solve this issue. I am a computer engineer myself and I tried every possible way to fix this issue. I love my machine. Please help me with this. I tried posting my problem on several forums but could not find a solution. Please follow the link below to get more details about my problem as I tried posting all the information about this on this forum.

M11x R2 - No signal on HDtv via HDMI port - Laptop Video Forum - Laptop - Dell Community

Waiting for an early response.

Asad


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